FAQ

 

What types of apparel does 1VOICE offer?

1VOICE focuses on a distinctive range of clothing backing and commemorating significant social causes. The selection features impactful designs that pay tribute to first responders and promote awareness on issues like abuse, blending comfort with style.

How can I ensure my purchase supports a cause?

Each item in our collection is designed with a specific cause in mind. By purchasing our apparel, you contribute to raising awareness and supporting initiatives related to these causes. Detailed information about the causes associated with each product can be found on their respective product pages.

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn, unused, and accompanied by a receipt or proof of purchase. For more details on the return process, please refer to our Returns & Exchanges Policy.

How long does shipping take?

Orders are typically processed within 1-3 business days. Once processed, standard delivery times range from 5-10 business days, depending on your location. Please note that shipping times may be affected by factors such as high order volumes or unforeseen circumstances.

Do you offer international shipping?

Currently, we do not offer international shipping. We ship to all U.S. states, including Alaska and Hawaii, but shipping times to these locations may be slightly longer.

What should I do if my order is damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to inspect your order upon arrival to address any issues as soon as possible.

Can I exchange an item for a different size or design?

To exchange an item, the fastest method is to return the original item and place a new order for the desired size or design. Please refer to our Returns & Exchanges Policy for more information on the return process.

How can I contact customer support?

If you have any questions or need assistance, you can reach our customer service team at getloud@1voice.love. We are here to help you with any inquiries regarding your order.